Privacy Policy

Last updated: April 27, 2026

Golds Website (“Golds Website,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit our website, contact us, request a mockup, hire us to build or maintain a website, or otherwise communicate with us. It also explains how we use that information, when we share it, how long we keep it, and the choices you may have.

This policy is written for real people, not just lawyers. If anything is unclear, email service@goldswebsite.com with the subject line “Privacy Request” and we will answer in plain English.

1. Scope of This Policy

This Privacy Policy applies to information we collect through:

• Our website, including contact forms, quote forms, mockup requests, and page analytics.
• Email conversations with us.
• Client onboarding, website design, website maintenance, hosting support, billing, and related service communications.
• Administrative tools we use to manage leads, client projects, invoices, websites, backups, and security.

This policy does not control the privacy practices of third-party websites, platforms, payment processors, hosting companies, domain registrars, analytics providers, or other services we do not own or control. Those services have their own privacy policies.

2. Information We Collect

We try to collect only what we reasonably need. Depending on how you interact with us, we may collect the following categories of information:

Contact and identity information

• Name.
• Business name.
• Email address.
• Optional phone number if you choose to provide it through a form or message.
• Role, title, or other business contact details you choose to share.

Project and business information

• Information about your business, services, service area, pricing, hours, licensing, insurance, certifications, and customer-facing policies.
• Website goals, design preferences, industry, target customers, competitors, and marketing notes.
• Photos, logos, brand assets, copy, service descriptions, testimonials, portfolio examples, and other materials you provide for your website.
• Domain name, DNS records, hosting details, login instructions, or access permissions when needed to launch or maintain your website.

Billing and transaction information

• Invoice details, payment status, billing plan, service tier, subscription status, billing address if required, and payment history.
• Payment method details handled by our payment processor. We do not intentionally collect, store, or view your full card number, full bank account number, or card security code.

Website and device information

• Pages viewed, referring page, approximate location, device type, browser type, operating system, and general usage patterns.
• IP address, timestamps, form submission source, and server logs used for security, troubleshooting, spam prevention, performance, and analytics.
• Cookie identifiers or similar technologies where used by our website or service providers.

Communications and support information

• Email messages, form submissions, support requests, revision requests, approvals, cancellation requests, and other communications with us.
• Feedback, testimonials, reviews, or portfolio permission you choose to provide.

Information we do not want you to send

Please do not send sensitive personal information unless we specifically ask for it and it is truly necessary. This includes Social Security numbers, government ID numbers, medical information, financial account credentials, full credit card numbers, passwords you use elsewhere, or sensitive information about children.

3. How We Collect Information

We collect information in these main ways:

• Directly from you when you submit a form, email us, buy services, send project materials, approve work, or request support.
• Automatically when you visit our website, through cookies, analytics, security logs, server logs, and similar technologies.
• From service providers such as payment processors, email providers, hosting platforms, domain tools, analytics providers, backup tools, and security services.
• From public sources if we review your existing website, public business listings, public social profiles, public review pages, or search results to understand your business and build a better site.

4. How We Use Information

We may use information for the following purposes:

• Responding to inquiries and providing quotes, mockups, proposals, or recommendations.
• Creating, designing, writing, editing, launching, hosting, maintaining, backing up, and supporting websites.
• Managing client projects, revision requests, approvals, onboarding, scheduling, and service communications.
• Sending invoices, processing payments, managing subscriptions, collecting amounts owed, and maintaining business records.
• Improving our website, services, forms, pricing, user experience, page performance, and support process.
• Sending transactional messages, service updates, security notices, billing notices, project updates, and responses to support requests.
• Sending marketing or educational emails if you ask for them, sign up for them, or where allowed by law. You can opt out of marketing emails.
• Preventing spam, fraud, abuse, unauthorized access, security incidents, and misuse of our website or services.
• Debugging errors, monitoring uptime, maintaining backups, and protecting the integrity of hosted websites.
• Complying with legal obligations, enforcing our Terms of Service, resolving disputes, and protecting our rights or the rights of others.

5. Legal Bases for Processing

If privacy laws require us to identify a legal basis for using your information, our legal bases may include:

• Contract when we need information to provide services you requested, manage billing, or support your website.
• Legitimate interests when we run, improve, secure, and promote our business in a reasonable way that does not override your privacy rights.
• Consent when you give us permission, such as signing up for certain communications or accepting optional cookies where required.
• Legal obligation when we must keep tax records, respond to lawful requests, or comply with applicable law.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, server logs, and similar technologies for a small set of practical purposes:

• Remembering site preferences or whether you dismissed a notice.
• Understanding which pages are useful and where visitors have trouble.
• Measuring website performance and traffic patterns.
• Protecting forms and systems from spam, fraud, and abuse.
• Keeping the website reliable, secure, and functional.

You can usually control cookies through your browser settings. If you block cookies, the website should still work, but some preferences, forms, analytics, or security features may not work exactly as intended.

7. Analytics

We may use privacy-conscious analytics tools to understand website traffic and improve our pages. Analytics information may include pages viewed, device type, browser type, approximate region, referrer, session behavior, and similar usage details. We use analytics to improve the website, not to sell personal information.

8. Lead Forms and Submissions

When you submit a lead, contact, quote, or mockup form, the information you provide is sent to us so we can respond to your request. We do not intentionally store form submissions as public website content.

Form submissions may also include technical details such as the page the form came from, timestamp, IP address, browser information, and spam-prevention signals. We use those details to respond to you, prevent abuse, and troubleshoot form delivery. Depending on the tools used to operate the website, email, hosting, backups, security logs, or other service providers may temporarily process or retain submission-related information.

9. How We Share Information

We do not sell your personal information. We also do not share your personal information with advertisers for cross-context behavioral advertising. We may share information in the following limited ways:

• Service providers: vendors that help us run the business, including hosting, email, payment processing, domain management, backups, analytics, security, project management, file storage, and website tools.
• Payment processors: companies that process invoices, subscriptions, refunds, chargebacks, and payment records.
• Hosting, domain, and website infrastructure providers: services used to register domains, configure DNS, host websites, deliver pages, secure connections, create backups, and monitor uptime.
• Professional advisors: accountants, bookkeepers, lawyers, insurers, or auditors when needed for business, tax, legal, or compliance reasons.
• Legal and safety purposes: when we believe disclosure is required by law, subpoena, court order, government request, security investigation, fraud prevention, rights enforcement, or to protect people, property, or systems.
• Business transfers: if we are involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction.
• With your direction or consent: when you ask us to connect your site to a third-party service, publish content you provided, transfer a domain, set up an account, or otherwise share information to complete your request.

We ask service providers to use information only for the services they provide to us, but their handling of information may also be governed by their own terms and privacy policies.

10. Client Website Content and Public Information

Some information you provide may be intended for public display on your website, such as business name, service area, service descriptions, photos, testimonials, certifications, hours, public email address, public links, and portfolio items. Once published on your website, that information may be viewed, copied, indexed by search engines, archived, or shared by others.

Please only send us photos, logos, testimonials, reviews, names, or other content if you have the right to use and publish them.

11. Third-Party Links and Integrations

Our website or client websites may link to third-party platforms such as payment pages, social networks, review sites, maps, scheduling tools, domain registrars, hosting dashboards, or other websites. If you use those services, your information is handled by those third parties under their own privacy policies. We are not responsible for the privacy practices of third-party services we do not control.

12. Data Retention

We keep information only as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law. In general:

• Client project records, website files, support history, and business communications may be kept while you are a customer and for a reasonable period afterward for continuity, legal, tax, security, and recordkeeping purposes.
• Invoices, payment records, tax records, contracts, and accounting records may be kept for at least seven years or longer if required by law.
• Lead and inquiry information from people who do not become customers is generally kept for up to two years unless we need it longer for security, dispute, legal, or business reasons.
• Backups may retain information for a limited period after deletion from active systems until the backup cycle expires.
• Security logs and technical logs are kept for a reasonable period to monitor, investigate, and protect our systems.

When we no longer need information, we may delete it, anonymize it, aggregate it, or securely retain it only as required for legal, security, or legitimate business purposes.

13. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. These may include SSL/TLS encrypted connections, reputable hosting, access controls, password protections, limited administrative access, backups, updates, monitoring, and security tools.

No website, email account, server, database, payment system, or internet transmission is perfectly secure. We cannot guarantee absolute security, but we take privacy and security seriously and work to limit unnecessary access and exposure.

14. Your Choices and Rights

Depending on where you live and which laws apply, you may have the right to:

• Request access to personal information we have about you.
• Request correction of inaccurate or outdated information.
• Request deletion of certain information.
• Request a copy of certain information in a portable format.
• Object to or restrict certain uses of your information.
• Opt out of marketing emails.
• Withdraw consent where we rely on consent.
• Appeal a privacy decision where applicable law gives you that right.

To make a request, email service@goldswebsite.com with the subject line “Privacy Request.” We may need to verify your identity before completing the request. We will respond within the timeframe required by applicable law and, when possible, within 30 days.

Some requests may be limited by law, security needs, fraud prevention, tax records, accounting obligations, contracts, active disputes, backups, or our need to provide services you requested.

15. Marketing Communications

If we send marketing emails, you can opt out by following the unsubscribe instructions in the email or by contacting us at service@goldswebsite.com. Even if you opt out of marketing, we may still send non-marketing messages such as project updates, billing notices, security notices, service notices, legal notices, or responses to your requests.

16. Do Not Track and Global Privacy Control

Some browsers send “Do Not Track” or Global Privacy Control signals. Because there is not one universal industry standard for all such signals, our response may vary by browser, tool, and applicable law. Where required and technically feasible, we treat recognized opt-out preference signals as requests to opt out of sale or sharing. Because we do not sell personal information or share it for cross-context behavioral advertising, these signals should not materially change how we handle your information.

17. California and Other U.S. State Privacy Notices

Some U.S. state privacy laws require extra disclosures. To the extent those laws apply to us, this section explains the categories of personal information we may collect, use, and disclose.

Categories we may collect

• Identifiers: name, email, business name, optional phone number, IP address, and online identifiers.
• Commercial information: services purchased, invoices, subscription status, payment history, and client relationship details.
• Internet or network activity: pages viewed, browser type, device type, referrer, timestamps, server logs, and form activity.
• Professional or business information: business details, industry, service area, public business listings, project notes, and website content.
• Geolocation information: approximate location inferred from IP address or service area information you provide.
• Audio, electronic, or visual information: photos, logos, files, messages, emails, screenshots, or other materials you provide for website work.
• Inferences: preferences, service interests, design direction, or project needs inferred from your requests and website behavior.

Sale, sharing, and sensitive information

• We do not sell personal information.
• We do not share personal information for cross-context behavioral advertising.
• We do not knowingly sell or share personal information of people under 16.
• We do not use sensitive personal information to infer characteristics about you.
• We do not offer financial incentives in exchange for personal information.

State privacy requests

Residents of certain states may have rights to know, access, correct, delete, obtain a copy of, or opt out of certain processing of personal information. You can submit a request by emailing service@goldswebsite.com with the subject line “Privacy Request.” We will not discriminate against you for exercising privacy rights.

18. International Visitors

Golds Website is based in the United States. If you access our website or services from outside the United States, your information may be processed in the United States or in other locations where our service providers operate. Privacy laws in those places may differ from the laws where you live.

19. Children’s Privacy

Our website and services are intended for business owners and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, email service@goldswebsite.com and we will take appropriate steps to delete it.

20. Data Accuracy

We rely on you to provide accurate business, contact, billing, and project information. If your information changes, please email us so we can update our records and avoid sending project, billing, or support messages to the wrong place.

21. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date above. If changes are material and you are an active customer, we may also notify you by email or through another reasonable method. Your continued use of our website or services after an update means the updated policy applies going forward.

22. Contact Us

For privacy questions, requests, corrections, deletion requests, or concerns, contact us at:

Golds Website
Email: service@goldswebsite.com
Subject line: Privacy Request