Terms of Service

Last updated: April 27, 2026

These Terms of Service (“Terms”) are a legal agreement between you and Golds Website (“Golds Website,” “we,” “us,” or “our”). They govern your use of our website, forms, mockup process, website design services, hosting coordination, maintenance services, support, files, deliverables, recommendations, and any related work we provide.

By visiting our website, submitting a form, emailing us about a project, requesting a mockup, approving a design, paying an invoice, using a website we build, subscribing to maintenance, or continuing to use our services, you agree to these Terms. If you are acting for a business, you confirm that you have authority to bind that business. If you do not agree, do not use our website or services.

1. Definitions

In these Terms:

• “Client,” “you,” and “your” mean the person or business using our website, requesting work, approving work, paying an invoice, or receiving services.
• “Services” means website design, website setup, mockups, hosting, maintenance, separately approved edits, support, troubleshooting, consulting, files, recommendations, and related work we provide.
• “Website” means a website, landing page, page, theme, template, form, file, or digital property we create, edit, host, maintain, or support.
• “Client Content” means anything you provide, approve, request, or publish, including text, images, logos, reviews, testimonials, claims, videos, credentials, contact details, prices, service descriptions, policies, and files.
• “Third-Party Services” means platforms, products, tools, vendors, plugins, hosts, registrars, payment processors, email services, analytics tools, stock libraries, search engines, social platforms, map services, review platforms, and any service not owned by us.
• “Hosting & Maintenance Plan” means a recurring hosting, technical maintenance, support, backup, monitoring, and security plan.

2. Eligibility and Business Authority

You must be at least 18 years old and able to enter a binding agreement to use our services. If you act for a company, organization, partnership, or other entity, you represent that you have authority to agree to these Terms for that entity.

If someone from your business asks us to perform work, approve content, grant access, request changes, cancel service, publish content, or transfer files, we may treat that person as authorized unless we know otherwise. You are responsible for managing your internal approvals and access.

3. Our Services

Golds Website provides website design and related services for local businesses. Our services may include homepage mockups, website builds, mobile-friendly layouts, basic on-page SEO setup, contact forms, page setup, hosting coordination, technical maintenance, software updates, backups, troubleshooting, and support.

Our common offers include:

• Website build: a one-time build service based on the selected plan, invoice, proposal, or custom quote.
• Hosting & maintenance: a recurring service that may include hosting, technical maintenance, security updates, backups, uptime monitoring, and plugin or theme updates.
• Custom work: separate work quoted in writing, such as extra pages, larger redesigns, e-commerce, copywriting, integrations, advanced forms, custom development, branding, or migration support.

We may use subcontractors, contractors, tools, software, automation, templates, AI-assisted workflows, or third-party vendors to help provide services. We remain responsible for coordinating the services we agree to provide, subject to all limitations in these Terms.

4. Written Scope Controls

The scope of your project is controlled by the pricing page, invoice, proposal, email confirmation, written agreement, or plan you select. If a specific written scope conflicts with these Terms, the specific written scope controls only for that particular item. All disclaimers, limitations, payment terms, indemnities, ownership limits, and dispute terms in these Terms still apply unless we expressly waive them in a signed writing.

Anything not clearly included is excluded. We may quote excluded work separately.

5. Standard Build Scope

Unless we agree otherwise in writing, a standard website build may include:

• A mobile-friendly website based on the selected plan.
• The page count listed for your plan or written quote.
• Basic layout and design setup.
• Basic on-page SEO setup such as title tags, meta descriptions, headings, and local service wording where appropriate.
• Contact form setup and form notification configuration where technically available.
• Basic SSL setup where supported by the hosting environment.
• Deployment or launch support for your domain where access and third-party systems allow it.

The exact design, structure, and features may vary based on your plan, business type, content, available assets, technical constraints, third-party tools, and our professional judgment.

6. Hosting & Maintenance Plan Scope

Unless we agree otherwise in writing, a hosting & maintenance plan may include hosting, technical maintenance, backups, software updates, uptime monitoring, and security support. A hosting & maintenance plan does not automatically include content edits, design edits, new sections, new pages, copy changes, image swaps, feature requests, layout changes, or other post-approval website changes.

After you confirm or approve that the site is good, the included build is considered accepted. Any later content, design, layout, feature, wording, photo, service, pricing, hours, page, form, or other website edits may cost extra, even if the edit is small. We may quote, invoice, decline, schedule, limit, or batch those requests at our discretion.

7. Excluded Services

Unless we specifically agree in writing, our services do not include:

• Legal, tax, financial, insurance, medical, licensing, regulatory, accessibility, or compliance advice.
• Guaranteed rankings, traffic, leads, calls, booked jobs, sales, revenue, profits, reviews, or business growth.
• Full SEO campaigns, backlink building, paid ads, social media management, reputation management, CRM setup, sales funnels, email campaigns, or lead nurturing.
• Advanced accessibility audits, ADA/WCAG certification, privacy law certification, cookie-consent legal analysis, or industry-specific compliance review.
• Complex software development, portals, membership systems, custom dashboards, custom APIs, complex e-commerce, inventory systems, booking engines, customer accounts, or advanced integrations.
• Purchasing, renewing, or managing your domain name unless your invoice says otherwise.
• Purchasing stock media, fonts, premium plugins, paid apps, licenses, subscriptions, themes, or third-party tools unless your invoice says otherwise.
• Fixing pre-existing issues in domain registrars, DNS, hosting accounts, email systems, search engines, social platforms, payment processors, review platforms, analytics accounts, or third-party dashboards.
• Emergency support, after-hours support, same-day turnaround, malware cleanup, disaster recovery, legal takedown response, or incident response unless we agree in writing.

8. Your General Responsibilities

You are responsible for your business and for anything you provide, approve, sell, advertise, promise, or publish. You agree to:

• Provide accurate, current, and complete information.
• Review all drafts, mockups, pages, forms, pricing, claims, policies, and contact details before approval or launch.
• Tell us promptly about errors, outdated details, broken links, wrong numbers, missing disclosures, inaccurate service areas, or other issues.
• Maintain legal rights to Client Content.
• Comply with laws, rules, permits, licenses, advertising rules, industry rules, privacy laws, accessibility obligations, customer communication rules, platform policies, and payment rules that apply to your business.
• Keep your accounts, passwords, recovery emails, billing methods, domain renewals, and third-party subscriptions current and secure.
• Keep your own copies of important business records, content, images, contracts, customer data, passwords, invoices, and files.

We may rely on the information, direction, materials, permissions, and approvals you provide. We are not responsible for problems caused by inaccurate, incomplete, outdated, unlawful, misleading, infringing, unavailable, or delayed information from you or your team.

9. Business Claims and Regulated Industries

You are solely responsible for the truth and legality of claims about your business, including claims about licenses, insurance, bonding, certifications, prices, discounts, guarantees, warranties, emergency service, response times, background checks, health or safety benefits, financing, testimonials, reviews, before-and-after photos, environmental claims, professional qualifications, and service outcomes.

If your industry is regulated, you are responsible for knowing and following the rules that apply. This may include contractors, roofers, electricians, HVAC companies, locksmiths, towing companies, pest control companies, pool service companies, cleaning companies, medical providers, financial services, legal services, real estate, insurance, and other regulated businesses.

We are not responsible for verifying your licenses, permits, insurance, credentials, advertising claims, service claims, safety claims, pricing claims, or compliance duties.

10. Client Content and Permissions

You keep ownership of Client Content you provide, but you grant us a worldwide, non-exclusive, royalty-free license to use, edit, copy, host, display, publish, modify, back up, transfer, and create derivative works from Client Content as needed to provide services.

You represent and warrant that you have all rights, licenses, permissions, consents, and releases needed for Client Content. This includes rights to use logos, photos, videos, music, testimonials, reviews, customer names, employee names, likenesses, trademarks, fonts, copy, data, screenshots, and before-and-after images.

You agree not to provide content that is illegal, infringing, defamatory, deceptive, harmful, abusive, adult, hateful, unsafe, spammy, malicious, or otherwise inappropriate. We may refuse, remove, edit, or request replacement of content we believe creates legal, technical, security, reputational, platform, or business risk.

11. Stock, Licensed, and AI-Assisted Materials

We may use stock photos, open-source materials, licensed assets, public-domain materials, AI-assisted tools, templates, plugins, icons, fonts, or design systems when appropriate. Some materials may be subject to third-party license terms, usage limits, attribution requirements, transfer limits, or ongoing subscription requirements.

We do not guarantee that stock, AI-assisted, or third-party generated materials are unique to you, unavailable to others, free from similar uses, accepted by every platform, or suitable for trademark registration. You are responsible for legal review before using any design, phrase, logo, image, or creative element as a trademark, trade dress, regulated claim, or exclusive brand asset.

12. Approvals and Deemed Acceptance

When you approve a mockup, draft, page, design, edit, launch, migration, form, or piece of content, you accept responsibility for it. Approval may be given by email, form, message, payment, verbal confirmation followed by work, or continued use after delivery.

Once you confirm the site looks good, approve the build, approve launch, or fail to report specific issues within seven days after delivery, the included build is considered accepted. After acceptance, any additional edits, corrections, preferences, wording changes, image changes, design changes, page changes, feature changes, or other revisions may cost extra.

Acceptance does not require us to provide unlimited revisions, free redesigns, free post-launch edits, or work outside scope.

13. Revisions

Reasonable pre-approval revisions may be included when they stay within the agreed scope. A revision is an adjustment to the agreed direction, not a new concept, new feature, new page structure, new brand direction, complete rewrite, or unlimited redesign.

Examples of work that may require an additional quote include extra pages, layout changes, new features, new forms, new integrations, e-commerce changes, bulk edits, copy rewrites, image swaps, photo editing, pricing changes, service changes, hours changes, migration work, repeated changes after approval, post-launch edits, or changes based on new business direction.

14. Change Orders

If you request work outside scope, we may provide a written estimate, invoice, or change order. We may pause the original timeline until the change is approved and paid. If you ask us to proceed quickly, written approval by email or message may be enough to authorize extra charges.

15. Timelines

All timelines are estimates unless we expressly say in writing that a deadline is guaranteed. Timelines may change because of missing content, delayed approvals, delayed access, payment delays, third-party issues, technical problems, illness, emergencies, platform changes, DNS propagation, registrar delays, hosting issues, or other circumstances.

We are not liable for missed launch dates, lost revenue, lost leads, missed opportunities, advertising delays, or business losses related to timeline changes, delays, dependencies, or circumstances outside our reasonable control.

16. Client Delays and Inactive Projects

If we are waiting on you for content, feedback, access, approval, payment, or decisions, the project timeline pauses. If a project is inactive for more than 30 days because we are waiting on you, we may mark the project inactive. Restarting an inactive project may require a restart fee, updated quote, updated timeline, or revised scope.

If a project remains inactive for more than 60 days, we may close the project and retain amounts already paid for work performed, reserved time, setup, planning, design, administration, and opportunity cost.

17. Payment Terms

Prices are in U.S. dollars unless stated otherwise. If your plan includes a free homepage mockup, the build fee is due after you approve the mockup and before paid build, launch, deployment, or final delivery work continues unless we agree otherwise in writing.

You authorize us and our payment processor to charge the payment method you provide for approved invoices, recurring plans, renewals, custom work, third-party pass-through costs, and agreed services. You are responsible for keeping billing information current.

If payment is late, disputed, reversed, failed, or incomplete, we may pause work, withhold launch, disable unpaid features, suspend maintenance, suspend hosting, remove access to unpaid services, withhold exports, assess late fees where allowed, require prepayment, or terminate services after reasonable notice.

18. Taxes and Third-Party Costs

You are responsible for taxes, chargeback fees, payment processor fees, collection costs, domain fees, registrar fees, premium plugin fees, paid app fees, stock media fees, paid fonts, software subscriptions, third-party service fees, renewal fees, and other pass-through costs unless your invoice clearly says they are included.

Third-party prices can change. We are not responsible for price increases, discontinued free tiers, new usage limits, changed platform rules, or required upgrades imposed by third parties.

19. Recurring Billing

Hosting & maintenance renew automatically until cancelled. By subscribing, you authorize recurring charges at the stated price and billing frequency until cancellation. The recurring fee keeps technical services available for the billing period and does not include free post-approval website edits unless we agree otherwise in writing.

We may update hosting & maintenance pricing with reasonable notice. If you continue using the hosting & maintenance after the new price takes effect, you accept the updated price.

20. Cancellation

You may cancel a hosting & maintenance plan by emailing service@goldswebsite.com with the subject line “Cancel Service.” Include the business name and website domain so we can identify the account. We may ask verification questions to protect the account.

Cancellation takes effect at the end of the current paid billing period unless we agree otherwise in writing. You do not need to give a reason to cancel.

After cancellation, hosting, maintenance, security support, backups, monitoring, form support, software updates, SSL support, troubleshooting, and access through us may end. If the site is hosted under our account or infrastructure, we may remove it after the paid period ends unless you request an export or transfer before cancellation takes effect.

21. Refunds

Build fees are refundable only if we have not started work. Once design, setup, planning, mockup, development, content work, account setup, technical work, or other project work begins, build fees are non-refundable unless we choose otherwise in writing.

Monthly hosting & maintenance fees are generally non-refundable once the billing period starts. Annual prepaid plans may be non-refundable unless a written offer says otherwise. We may provide credits or partial refunds at our discretion, but doing so once does not require us to do so again.

Third-party fees, domain fees, payment processor fees, rush fees, custom work fees, paid plugin fees, paid app fees, stock fees, renewal fees, migration fees, and completed work are not refundable unless required by law or agreed in writing.

22. Chargebacks and Payment Disputes

If you believe a charge is incorrect, contact us first so we can review it. If you initiate a chargeback, dispute, reversal, or payment claim without first giving us a reasonable chance to resolve the issue, we may suspend services, pause work, require future prepayment, recover chargeback fees, and provide documentation to the payment processor.

A chargeback does not cancel your obligations for approved work, completed work, third-party costs, or active service periods.

23. Domains

You are responsible for owning, renewing, and controlling your domain unless an invoice clearly says otherwise. Domain expiration, renewal failure, registrar lockouts, account recovery problems, wrong nameserver settings, DNS mistakes, transfer delays, ownership disputes, or registrar actions can break a website or email.

We are not responsible for lost domains, expired domains, transferred domains, domain disputes, registrar errors, domain price increases, domain renewal failures, domain theft, DNS propagation delays, or problems caused by missing or incorrect domain access.

24. DNS

DNS controls where your domain points. DNS changes can affect your website, email, subdomains, tracking, verification records, and third-party tools. You authorize us to make DNS changes when needed for launch, hosting, SSL, verification, email routing, or related setup if you provide access or instructions.

We are not responsible for downtime, email interruption, verification failure, lost records, propagation delay, incorrect existing records, third-party DNS mistakes, or issues caused by incomplete access, outdated records, registrar limitations, or instructions from you or your providers.

25. Email Systems

Website forms and business email depend on third-party systems, spam filters, DNS records, mail servers, inbox settings, security tools, and user behavior. We do not guarantee email delivery, inbox placement, spam avoidance, form notification delivery, autoresponder delivery, or compatibility with every email provider.

You are responsible for checking spam folders, maintaining mailbox storage, keeping email accounts active, monitoring form submissions where available, and telling us promptly if emails are not arriving.

26. Third-Party Services

Your website may rely on Third-Party Services. We do not control Third-Party Services and are not responsible for their:

• Outages, errors, downtime, data loss, bugs, price changes, policy changes, or discontinued features.
• Account suspensions, account closures, verification failures, support delays, or billing issues.
• Security incidents, vulnerabilities, malware, spam, blacklisting, or unauthorized access.
• Terms, privacy practices, cookie practices, tracking practices, or legal compliance.
• API changes, plugin changes, search algorithm changes, ranking changes, map changes, review filtering, or ad account decisions.

Your use of Third-Party Services is governed by their terms and privacy policies. If a third-party change requires website updates, replacement tools, reconfiguration, or extra labor, we may quote that work separately.

27. Hosting

Hosting is provided through our infrastructure or third-party hosting providers. Hosting performance depends on servers, networks, DNS, software, traffic, attacks, plugins, caching, databases, CDNs, and other factors.

We do not guarantee uninterrupted hosting, permanent availability, exact speed scores, instant support, unlimited resources, or compatibility with every plugin, script, file, integration, browser, device, or traffic spike.

28. Uptime

We may monitor uptime and respond to outages within a reasonable time, but we do not provide a guaranteed service-level agreement unless a signed written agreement says otherwise. Maintenance, updates, attacks, provider outages, DNS issues, plugin failures, traffic spikes, and platform problems may cause downtime.

To the fullest extent permitted by law, we are not responsible for lost revenue, lost leads, lost ads, missed calls, missed bookings, lost reputation, search ranking changes, or other losses caused by downtime or degraded performance.

29. Backups

Backups are a safety measure, not a guarantee. Backups may fail, become corrupted, exclude some files, be overwritten, be incomplete, or be unavailable after cancellation, suspension, migration, or third-party failure.

You should keep your own copies of important content, photos, files, customer records, orders, form submissions, credentials, contracts, invoices, media, and other business records. We are not responsible for loss of content or data to the fullest extent permitted by law.

30. Security

We may provide reasonable security support such as updates, SSL setup, monitoring, backups, reputable hosting, and basic hardening where applicable. No website, server, plugin, form, database, password, email account, browser, device, network, or third-party platform can be guaranteed secure.

To the fullest extent permitted by law, we are not responsible for hacks, malware, spam, phishing, brute-force attacks, credential theft, unauthorized access, plugin vulnerabilities, theme vulnerabilities, platform vulnerabilities, zero-day vulnerabilities, data breaches, blacklisting, search warnings, defacement, ransomware, server compromise, lost data, downtime, or related losses unless caused by our intentional misconduct.

31. Malware, Cleanup, and Incident Response

Malware cleanup, hack recovery, blacklist removal, forensic investigation, legal notification, customer notification, regulatory response, password reset coordination, and emergency restoration are not included unless your plan or written quote says otherwise.

If we help with a security incident, we do not guarantee complete removal, full recovery, search engine clearance, blacklist removal, data restoration, platform reinstatement, prevention of future incidents, or compliance with breach notification laws.

32. Performance and Compatibility

We may optimize for reasonable performance, but we do not guarantee specific PageSpeed scores, Core Web Vitals, load times, conversion rates, browser compatibility, device compatibility, or performance under all networks, devices, traffic loads, plugins, scripts, and third-party conditions.

Older browsers, unusual devices, accessibility tools, ad blockers, privacy tools, corporate firewalls, slow networks, and third-party scripts can affect how a website appears or functions.

33. SEO Disclaimer

Basic SEO setup may help a website be easier for search engines to understand, but search engines decide what to crawl, index, rank, display, and remove. Competitors, reviews, links, proximity, search intent, content quality, technical factors, algorithm changes, spam updates, and user behavior are outside our control.

We do not guarantee indexing, ranking, map placement, snippets, traffic, leads, calls, conversions, bookings, sales, review growth, ad results, or revenue.

34. Analytics and Tracking

Analytics, tracking, call tracking, conversion tracking, pixels, cookies, tags, and reporting tools may be inaccurate, blocked, delayed, sampled, duplicated, misconfigured, or affected by privacy settings, browser limits, consent tools, ad blockers, cookie restrictions, platform changes, or user behavior.

We are not responsible for analytics accuracy, reporting discrepancies, advertising platform attribution, conversion tracking errors, privacy compliance, or business decisions made from analytics data.

35. Accessibility Disclaimer

We may use reasonable design practices, but we do not guarantee that a website is compliant with the ADA, WCAG, Section 508, state accessibility laws, international accessibility laws, or any particular accessibility standard unless a signed written agreement specifically provides for a professional accessibility audit and remediation scope.

Accessibility requirements can depend on your business, jurisdiction, industry, content, third-party tools, and user needs. You are responsible for getting legal and accessibility advice specific to your business.

36. Privacy, Cookies, and Legal Pages

We may provide privacy policy templates, terms templates, cookie language, disclaimers, or other example legal pages. These materials are general starting points only and are not legal advice. We do not guarantee that any template, policy, disclaimer, consent banner, cookie notice, or legal page complies with laws that apply to your business.

You are responsible for your privacy practices, cookie practices, marketing practices, email practices, SMS practices, customer data handling, disclosures, consents, opt-outs, recordkeeping, and legal compliance.

37. No Professional Advice

We are not a law firm, accounting firm, tax advisor, insurance agency, medical provider, financial advisor, compliance consultant, accessibility auditor, employment advisor, or regulated professional advisor. Nothing on our website or in our services is legal, tax, financial, insurance, medical, accessibility, licensing, employment, or compliance advice.

You should consult qualified professionals for advice specific to your business, location, industry, customers, advertising, privacy practices, accessibility obligations, contracts, taxes, licenses, insurance, and customer policies.

38. No Business Results Guarantee

A website is one part of a business. Your results depend on your market, offer, reputation, reviews, pricing, service quality, location, competition, sales process, advertising, follow-up, seasonality, economy, and many other factors.

We do not guarantee leads, calls, bookings, conversions, jobs, revenue, profit, growth, market share, reviews, customer retention, search placement, ad performance, or return on investment.

39. Forms and Messages

Contact forms depend on hosting, form plugins, email systems, spam filters, DNS, mail servers, and third-party tools. We do not guarantee that every form submission will be delivered, stored, forwarded, or received.

You are responsible for regularly testing forms, checking spam folders, monitoring any available submissions area, and telling us promptly if something is not working.

40. E-Commerce, Payments, and Bookings

If we help set up payment links, booking links, simple storefronts, forms, or checkout-related tools, the payment processor, booking provider, bank, tax settings, shipping settings, inventory, refunds, chargebacks, customer disputes, payment security, and legal compliance remain your responsibility unless we expressly agree otherwise in writing.

We are not responsible for failed payments, declined cards, processor holds, frozen accounts, fraud, chargebacks, customer disputes, tax calculation errors, inventory errors, booking conflicts, or payment processor decisions.

41. Account Access and Credentials

You may need to provide access to third-party accounts. You should use secure password-sharing methods where possible and avoid sending passwords through insecure channels. You are responsible for removing our access after services end if desired.

We are not responsible for account lockouts, lost recovery codes, missing admin access, unauthorized users, compromised passwords, weak passwords, shared credentials, two-factor authentication issues, or account recovery failures.

42. Confidential Information

Each side may receive non-public information from the other. We will use reasonable efforts to protect confidential information, but you should not send highly sensitive information unless it is necessary. Do not send Social Security numbers, medical records, full card numbers, bank passwords, private customer lists, or regulated data unless we expressly agree in writing.

Confidential information does not include information that is public, independently developed, already known, lawfully received from another source, or required to be disclosed by law.

43. Public Content and Search Engines

Once content is published online, it may be crawled, indexed, copied, cached, archived, screenshotted, quoted, saved, or shared by search engines, AI tools, visitors, competitors, and third-party sites. Removing content from your website does not guarantee removal from search results, archives, caches, screenshots, or third-party systems.

We are not responsible for third-party copies, search engine caches, archived pages, AI-generated summaries, directory listings, scraped content, or delayed removal from search results.

44. Portfolio and Marketing Use

Unless you ask us not to, you allow us to mention your business name and show screenshots, links, mockups, samples, before-and-after examples, or descriptions of the work in our portfolio, case studies, proposals, ads, social proof, and marketing.

We will not knowingly publish private credentials, non-public back-end information, or confidential account details.

45. Ownership of Final Website

After you pay all amounts owed for the website build, you own the final Client Content and the custom arrangement of the finished website design prepared for you, subject to these Terms and third-party rights.

Ownership does not include our pre-existing tools, reusable code, theme framework, templates, systems, workflows, snippets, generic layouts, internal processes, know-how, documentation, or third-party materials. We and our licensors retain ownership of those items.

46. License to Our Materials

To the extent a finished website includes our reusable materials, we grant you a limited, non-exclusive, non-transferable license to use those materials as part of the finished website for your business after full payment. You may not resell, redistribute, sublicense, reverse engineer, extract, package, or use our reusable materials to create a competing template, product, theme, or service.

47. Website Export and Transfer

If you cancel after paying amounts owed, we can provide a reasonable export or copy of your website files where technically available. Exports may not include our internal tools, paid licenses, hosting account access, server configuration, proprietary workflows, third-party accounts, third-party licenses, premium plugin licenses, or platform-specific functionality.

Some websites may require technical work to migrate. We do not guarantee that an exported website will install, run, perform, or function on another host without additional configuration, licenses, tools, or paid support.

48. File Retention After Cancellation

After cancellation, termination, migration, or export, we are not required to store your website, backups, files, content, emails, form entries, credentials, or project materials indefinitely. We may delete or archive files according to our business practices, storage limits, legal duties, and privacy policy.

You should request exports before cancellation takes effect and keep your own copies of important materials.

49. Prohibited Uses

You may not use our website, services, hosting, forms, deliverables, or work product for:

• Illegal, fraudulent, deceptive, harmful, or abusive activity.
• Spam, phishing, malware, credential harvesting, scraping, bot attacks, unauthorized data collection, or unauthorized access.
• Adult content, exploitation, harassment, hate, threats, violence, or content that violates applicable law.
• Infringing copyrights, trademarks, privacy rights, publicity rights, contract rights, or other rights.
• False advertising, misleading claims, fake reviews, impersonation, fake credentials, or regulated claims you are not authorized to make.
• Overloading, disrupting, attacking, scanning, reverse engineering, bypassing security, or testing systems without permission.
• Hosting content that creates unreasonable legal, technical, platform, security, reputational, or business risk for us.

50. Suspension and Termination

We may suspend or terminate services, hosting, maintenance, access, support, or work if:

• You do not pay amounts owed.
• You violate these Terms or a written agreement.
• You provide unlawful, infringing, abusive, misleading, unsafe, spammy, or prohibited content.
• Your website creates legal, security, spam, performance, technical, platform, or reputation risk.
• A third-party provider suspends, limits, changes, or terminates an account or service needed for your website.
• Continuing service would create unreasonable burden, conflict, risk, abuse, or operational difficulty.

Suspension or termination does not erase amounts owed, refund completed work, or remove obligations that should continue, including payment, ownership limits, disclaimers, liability limits, indemnity, confidentiality, and dispute terms.

51. Effects of Suspension

During suspension, your website may be unavailable, unsupported, unmaintained, or unmonitored. Forms, backups, updates, SSL, security support, hosting, and integrations may stop working. We are not responsible for losses caused by suspension permitted under these Terms.

52. Emergency or High-Risk Use

Our services are not designed for emergency response, life safety, medical systems, financial trading, legal deadlines, regulated data processing, critical infrastructure, or other high-risk or mission-critical uses. You agree not to rely on our services for those purposes.

53. Disclaimer of Warranties

To the fullest extent permitted by law, our website, services, websites we build, hosting, maintenance, support, recommendations, templates, legal-page examples, content, deliverables, and work product are provided “as is” and “as available,” without warranties of any kind, whether express, implied, statutory, or otherwise.

We disclaim all warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, availability, reliability, security, compatibility, and error-free operation.

We do not warrant that services will meet your expectations, produce any specific result, operate without interruption, remain secure, be free of defects, be accepted by third-party platforms, comply with laws specific to your business, or be compatible with every third-party service.

54. Limitation of Liability

To the fullest extent permitted by law, Golds Website and its owners, contractors, employees, agents, vendors, affiliates, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, enhanced, or punitive damages, including lost profits, lost revenue, lost leads, lost calls, lost bookings, lost data, lost goodwill, business interruption, website downtime, replacement services, search ranking changes, ad losses, reputational harm, customer claims, or third-party platform decisions, even if we were advised that such damages were possible.

To the fullest extent permitted by law, our total liability for any claim related to the website, services, hosting, maintenance, support, project, invoice, deliverable, or these Terms is limited to the amount you paid us for the affected service during the three months before the event giving rise to the claim, or $500, whichever is less.

The liability cap applies in the aggregate to all claims and theories of liability, including contract, tort, negligence, strict liability, warranty, statute, equity, and any other theory, to the fullest extent permitted by law.

Some jurisdictions do not allow certain exclusions or limitations. In that case, the limitations apply to the maximum extent permitted by law.

55. Specific Excluded Damages

Without limiting the broader disclaimers, we are not responsible to the fullest extent permitted by law for damages, losses, costs, claims, or expenses related to:

• Lost revenue, lost profits, lost leads, missed calls, missed bookings, lost rankings, lost reviews, or lost business opportunities.
• Website downtime, slow performance, plugin errors, hosting outages, DNS delays, SSL errors, or email delivery failures.
• Hacks, malware, security incidents, spam, phishing, data loss, blacklisting, or unauthorized access.
• Third-party platform decisions, account suspensions, search engine changes, social media changes, map listing changes, review filtering, or ad platform decisions.
• Client Content, inaccurate information, unlawful claims, missing disclosures, expired licenses, regulatory violations, or customer disputes.
• Chargebacks, payment processor holds, refunds to your customers, tax errors, booking conflicts, or failed payments.
• Legal claims, accessibility claims, privacy claims, cookie claims, advertising claims, employment claims, or industry-specific compliance claims against your business.

56. Indemnification

You agree to defend, indemnify, and hold harmless Golds Website and its owners, contractors, employees, agents, vendors, affiliates, and service providers from and against all claims, demands, damages, losses, liabilities, judgments, settlements, penalties, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• Your business, products, services, customers, claims, advertising, warranties, guarantees, pricing, operations, or customer communications.
• Client Content you provide, approve, request, publish, or ask us to use.
• Your violation of these Terms, applicable law, platform rules, or third-party rights.
• Your misuse of the website, hosting, forms, accounts, credentials, third-party services, or deliverables.
• Claims that your website content, business practices, products, services, or advertising infringe, mislead, harm, discriminate, violate privacy, violate accessibility rules, or violate the rights of another person or business.
• Your failure to maintain licenses, permits, insurance, consents, authorizations, privacy practices, disclosures, terms, or customer policies required for your business.

57. Release

To the fullest extent permitted by law, you release Golds Website and its owners, contractors, employees, agents, vendors, affiliates, and service providers from claims, liabilities, damages, losses, costs, penalties, demands, disputes, and expenses arising out of or related to matters we do not control.

This release includes claims related to third-party services, third-party content, third-party software, hosting providers, domain registrars, DNS providers, email providers, payment processors, search engines, map platforms, review platforms, social media platforms, analytics tools, plugins, themes, stock media providers, AI tools, ad platforms, booking tools, and any other outside platform, product, or vendor.

This release also includes claims related to customer disputes, chargebacks, payment holds, refund demands, search ranking changes, map listing changes, review filtering, ad account decisions, social media account actions, domain expiration, domain transfer issues, DNS propagation, email delivery failures, spam filtering, platform suspensions, account lockouts, plugin vulnerabilities, malware, cyberattacks, lost credentials, customer complaints, business losses, or actions taken by your customers, employees, contractors, vendors, competitors, or platform providers.

If you have a dispute with a third party connected to your website or business, including a customer, payment processor, domain registrar, host, platform, plugin provider, or marketing service, you agree that the dispute is between you and that third party unless the law says otherwise. We may choose to help investigate or communicate, but doing so does not make us responsible for the third party or waive this release.

You understand that unknown, unexpected, or later-discovered issues can happen with websites, online accounts, software, platforms, domains, hosting, email, and customer interactions. To the fullest extent permitted by law, this release applies even if the claim, damage, or loss was not known or suspected when you accepted these Terms.

58. Force Majeure

We are not responsible for delays, failures, missed deadlines, downtime, degraded performance, data loss, file loss, communication delays, inability to provide support, inability to access accounts, inability to launch, inability to restore backups, or inability to perform caused in whole or in part by events outside our reasonable control.

Force majeure events include natural disasters, severe weather, floods, fires, earthquakes, hurricanes, pandemics, illness, injury, family emergencies, death, labor disputes, strikes, civil unrest, war, terrorism, sabotage, power failures, internet failures, cellular outages, hardware failures, hosting outages, data center outages, CDN outages, DNS outages, email outages, registrar outages, provider outages, platform outages, software bugs, zero-day vulnerabilities, cyberattacks, malware, ransomware, DDoS attacks, spam attacks, credential compromises, supply chain issues, government actions, court orders, regulatory changes, payment processor issues, bank issues, domain registrar issues, platform policy changes, plugin or theme changes, search engine changes, browser changes, API changes, app store changes, and any other event beyond our reasonable control.

If a force majeure event occurs, our obligations are suspended for as long as the event affects performance. We may extend timelines, pause work, change tools, use alternate providers, modify the technical approach, delay launch, suspend support, or cancel affected work if performance becomes impractical, unsafe, illegal, unavailable, or commercially unreasonable.

We are not required to pay refunds, credits, penalties, lost profits, lost revenue, lost leads, advertising losses, replacement costs, or other damages because of a force majeure event, except where required by law or expressly agreed in writing.

You are responsible for keeping your own copies of important business records, website content, account credentials, customer information, invoices, photos, and files so your business can continue if a force majeure event affects us, your website, or a third-party provider.

59. Privacy Policy

Our collection, use, storage, sharing, and protection of personal information is described in our Privacy Policy. By using our website or services, submitting a form, emailing us, requesting a mockup, paying an invoice, or continuing to receive services, you also agree to the Privacy Policy.

The Privacy Policy explains what information we may collect, why we collect it, how we use it, when we may share it with service providers, how long we may keep it, and what privacy choices may be available. It is part of these Terms by reference.

You are responsible for your own privacy practices and customer data. If your website collects leads, customer messages, quote requests, payment information, booking information, analytics information, cookies, tracking data, or any other personal information, you are responsible for deciding what privacy notices, consents, cookie notices, legal bases, retention rules, opt-outs, data processing terms, and compliance steps your business needs.

Any privacy policy, cookie language, terms template, disclaimer, or legal-page wording we provide for your website is general informational material only. It is not legal advice and is not guaranteed to comply with laws that apply to your business, location, industry, customers, tools, cookies, tracking, or marketing practices.

If there is a conflict between these Terms and the Privacy Policy about how we handle personal information, the Privacy Policy controls for that privacy issue. These Terms control for service, payment, ownership, liability, dispute, and business terms.

60. Changes to Services

We may update, modify, replace, limit, suspend, discontinue, or change parts of our website, services, plans, support process, hosting setup, maintenance process, workflows, templates, pricing structure, vendors, tools, software, plugins, themes, security tools, analytics tools, backup systems, contact methods, project process, or technical stack from time to time.

We may make service changes when we believe they are useful, necessary, safer, more secure, more reliable, more practical, required by a third party, required by law, required for compatibility, needed to reduce risk, needed to improve performance, or commercially reasonable for our business.

Service changes may affect the appearance, behavior, features, plugins, integrations, forms, analytics, tracking, hosting environment, performance, pricing, or availability of a website or service. We are not responsible for losses caused by reasonable service changes, third-party changes, discontinued tools, platform limitations, plugin conflicts, provider migrations, or feature replacements.

We may refuse or discontinue any service request that is outside scope, unsafe, unlawful, technically impractical, unsupported by a third party, likely to harm site performance, likely to create security risk, likely to violate platform rules, or likely to expose either party to unreasonable legal or business risk.

If a service change requires additional labor, paid tools, migration work, replacement software, reconfiguration, redesign, testing, troubleshooting, or third-party fees, we may quote or invoice that work separately.

61. Changes to Terms

We may update these Terms from time to time by posting a new version on this page and changing the “Last updated” date. Updates may be made to clarify language, reflect changes in our services, respond to legal or regulatory changes, address new risks, update billing or cancellation language, add examples, improve enforceability, or better explain how our business operates.

If we make material changes that affect active customers, we may provide notice by email, invoice message, project message, website notice, account notice, or another reasonable method. Non-material edits, formatting changes, clarifications, typo fixes, section renumbering, or changes that do not materially reduce your rights may take effect when posted.

Unless a different effective date is stated, updated Terms take effect when posted for new visitors, new inquiries, new projects, new invoices, new purchases, renewals, and continued use of services. Continued use of the website or services after updated Terms take effect means you accept the updated Terms.

If you do not agree to updated Terms, you must stop using the website and services and cancel any recurring service according to the cancellation section. Your cancellation does not erase amounts already owed, payment obligations for work already performed, or provisions that survive termination.

No employee, contractor, message, proposal, invoice note, or informal communication changes these Terms unless the change is clearly stated in a signed written agreement or a written agreement expressly says it overrides these Terms.

62. Governing Law

These Terms and any dispute, claim, or controversy related to our website, services, projects, invoices, hosting, maintenance, deliverables, communications, or business relationship are governed by the laws of the state where Golds Website is registered, without regard to conflict-of-law rules, unless applicable law requires otherwise.

Using our website or services from another state or country does not mean the laws of that other location govern these Terms. You are responsible for complying with laws that apply to your business, customers, website, advertising, privacy practices, and operations in the places where you operate.

If a court or other decision maker determines that a different law must apply to a particular claim, these Terms will still be interpreted to give maximum effect to the disclaimers, limitations of liability, indemnity, payment terms, ownership terms, and other protections allowed by that law.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms or the services.

63. Informal Dispute Resolution

Before filing a formal claim, lawsuit, arbitration, chargeback, agency complaint where avoidable, or other adversarial proceeding, both sides agree to make a good-faith effort to resolve the dispute informally. The goal is to give each side enough information to understand the issue and a fair chance to fix, explain, credit, correct, or resolve it.

To start informal dispute resolution, send a written explanation to service@goldswebsite.com. Include your name, business name, website domain, invoice number if available, a clear description of the issue, the date it happened, relevant screenshots or emails, what you believe went wrong, and the specific outcome you are requesting.

We will try to respond within a reasonable time. We may ask for more information, propose a fix, explain why we disagree, offer a credit or resolution, or request a call or written discussion. You agree to cooperate reasonably and provide information needed to evaluate the issue.

During informal dispute resolution, both sides agree not to destroy relevant records, make knowingly false statements, misuse account access, interfere with the website, harass the other side, publish private credentials, or take actions designed primarily to increase harm.

If the dispute is not resolved within 30 days after we receive your written notice, either side may pursue available remedies, subject to these Terms. Emergency relief may be sought sooner if necessary to prevent immediate harm, unauthorized access, intellectual property misuse, nonpayment abuse, or unlawful conduct.

The informal dispute process does not pause payment obligations for undisputed amounts and does not require us to continue providing unpaid, unsafe, unlawful, or suspended services.

64. Time Limit for Claims

To the fullest extent permitted by law, any claim related to our website, services, project, invoice, payment, hosting, maintenance, support, deliverables, communications, cancellation, suspension, privacy practices, or these Terms must be brought within one year after the event giving rise to the claim.

If the claim relates to work we delivered, the one-year period begins when the work was delivered, published, launched, made available, invoiced, or reasonably discoverable, whichever happens first. If the claim relates to a recurring service, the one-year period begins when the specific event, charge, outage, suspension, cancellation, or issue occurred.

Claims filed after the applicable period are permanently barred unless a longer period is required by law. This time limit applies to all theories of liability, including contract, tort, negligence, warranty, misrepresentation, statute, equity, and any other legal theory, to the fullest extent permitted by law.

This section does not shorten any claim period that cannot legally be shortened, and it does not limit our ability to collect unpaid amounts, recover chargebacks, enforce ownership rights, enforce intellectual property rights, seek injunctive relief, or enforce indemnity obligations where a longer period is allowed.

You agree that this time limit is reasonable because website issues, account records, logs, backups, emails, platform settings, and third-party records can change or become unavailable over time.

65. Severability

If any part of these Terms is found invalid, illegal, void, or unenforceable, the rest of the Terms remain in full force and effect. The invalid part will be limited, modified, severed, or interpreted to the minimum extent necessary so the remaining Terms are enforceable and the original intent is preserved as closely as possible.

If a limitation of liability, disclaimer, release, indemnity, time limit, payment term, ownership term, or dispute term is found too broad, it will be narrowed only as much as necessary to make it enforceable. The fact that one provision is unenforceable does not make any other provision unenforceable.

If a court or other decision maker cannot modify an unenforceable provision, that provision will be severed and all other provisions will continue to apply. The headings and section numbers are for convenience and do not limit interpretation.

66. No Waiver

If we do not enforce a provision immediately, that does not mean we waive the right to enforce it later. A delay, silence, partial enforcement, one-time exception, courtesy, refund, credit, discount, extra help, free fix, extension, or failure to object does not waive any right, remedy, payment obligation, limitation, disclaimer, or protection under these Terms.

Any waiver must be in writing and signed or clearly confirmed by us to be effective. A waiver of one issue, invoice, deadline, breach, request, or provision does not waive any other issue, invoice, deadline, breach, request, or provision.

Our decision to help with something outside scope, perform extra work once, answer a question, troubleshoot a third-party issue, or make an exception does not create an obligation to do so again.

67. Assignment

You may not assign, delegate, subcontract, sell, transfer, or hand off these Terms, your project, your website account, your hosting & maintenance plan, your rights, or your obligations without our prior written permission. Any attempted assignment without permission may be void.

We may assign, transfer, delegate, subcontract, or hand off these Terms, projects, accounts, invoices, rights, obligations, files, hosting arrangements, support responsibilities, or business operations as part of a merger, acquisition, reorganization, sale of assets, change in control, financing, business transfer, contractor transition, vendor transition, or operational change.

We may use contractors, subcontractors, employees, service providers, software providers, hosting providers, and other vendors to perform or support services. Use of those providers does not create a separate contract between you and them unless you separately agree to their terms.

These Terms bind and benefit the parties and their permitted successors and assigns.

68. Relationship of the Parties

We are an independent service provider. These Terms do not create a partnership, joint venture, employment relationship, franchise, fiduciary relationship, agency relationship, exclusive relationship, attorney-client relationship, accountant-client relationship, insurer-insured relationship, or professional advisory relationship between you and Golds Website.

Neither party has authority to bind the other, sign contracts for the other, make promises for the other, incur debts for the other, or represent that the other has approved something unless there is written permission.

You remain solely responsible for operating your business, serving your customers, setting your prices, honoring your warranties, hiring employees or contractors, collecting payments, paying taxes, maintaining licenses, obtaining insurance, complying with laws, and making business decisions.

We may provide suggestions, recommendations, designs, wording, examples, templates, or technical support, but you remain responsible for reviewing and deciding whether they are appropriate for your business.

69. No Third-Party Beneficiaries

These Terms are for you and Golds Website. They do not create rights, remedies, claims, warranties, promises, duties, or benefits for your customers, employees, contractors, vendors, competitors, website visitors, leads, subscribers, family members, business partners, payment processors, platform providers, or any other third party.

No third party may enforce these Terms against us or claim that our work was performed for their benefit. Your customers and website visitors are not our customers merely because they use, view, contact you through, or interact with your website.

Our vendors, contractors, affiliates, owners, employees, agents, and service providers may rely on the disclaimers, limitations of liability, releases, and indemnities in these Terms where claims are brought against them in connection with our services.

70. Electronic Communications and Signatures

You agree that emails, invoices, form submissions, electronic approvals, project messages, text-based confirmations, payment confirmations, electronic records, digital signatures, checkbox consents, typed names, uploaded files, and other electronic communications may satisfy written notice, approval, consent, authorization, record, and signature requirements where permitted by law.

You agree not to challenge the validity or enforceability of a contract, approval, invoice, change order, cancellation request, acceptance, notice, or authorization solely because it was created, sent, accepted, signed, stored, or confirmed electronically.

Electronic records may include timestamps, email headers, payment records, form submissions, IP addresses, project notes, invoice records, support records, file versions, approval messages, and system logs. We may rely on those records to show authorization, approval, acceptance, cancellation, delivery, payment, or notice.

You consent to receive business communications electronically, including invoices, receipts, project updates, approvals, notices, renewal information, cancellation confirmations, privacy communications, terms updates, and support messages. You are responsible for maintaining an email account and device that can receive and store those communications.

If you want paper copies of records, email us. We may provide them electronically unless paper delivery is required by law.

71. Notices

We may send notices to the email address you provide, through invoices, through project communications, through payment processor messages, through website notices, through account messages, or by posting updates on our website. Notices may include billing notices, renewal notices, cancellation confirmations, service updates, security notices, suspension notices, terms updates, privacy updates, project approvals, dispute responses, and other business communications.

You are responsible for keeping your email address current, checking messages from us, checking spam or junk folders, maintaining mailbox storage, and making sure your email provider does not block our messages. A notice is considered sent when we send it to the email address or contact method you provided, even if you do not read it, it goes to spam, your mailbox is full, your email address is wrong, or your provider blocks it.

You may send notices to us by emailing service@goldswebsite.com. Your notice should include your name, business name, website domain, invoice number if available, and a clear description of the request or issue.

Cancellations, disputes, legal notices, privacy requests, account-access requests, ownership-transfer requests, and claims should be clearly labeled in the subject line so they can be routed properly. A notice is not effective if it is sent to a social media account, public comment, review platform, unrelated inbox, or person who is not authorized to receive it.

We may require identity or authority verification before acting on cancellation, transfer, privacy, account, domain, billing, or security-related notices.

72. Entire Agreement

These Terms, together with the Privacy Policy and any invoice, proposal, written scope, written agreement, approved change order, and written plan details, make up the entire agreement between you and Golds Website for the services. They replace prior or conflicting informal discussions, messages, calls, estimates, drafts, marketing copy, proposals, assumptions, or understandings about the same subject unless a specific written agreement says otherwise.

If there is a conflict between these Terms and a specific written invoice, proposal, signed agreement, or approved change order, the more specific written document controls only for the conflicting scope, price, or timing item. The disclaimers, limitations of liability, indemnity, release, payment protections, ownership limits, dispute terms, and survival terms in these Terms continue to apply unless the specific written document expressly says those provisions are replaced.

No oral statement, casual message, sales statement, website summary, FAQ, advertisement, portfolio description, or informal explanation creates a warranty, guarantee, unlimited service obligation, free edit obligation, legal compliance promise, ranking promise, revenue promise, uptime guarantee, or other obligation beyond the written agreement.

You acknowledge that you are not relying on any promise, representation, guarantee, or statement not included in these Terms or a specific written agreement.

73. Contact

Questions, cancellations, disputes, privacy requests, billing questions, support requests, project questions, legal notices, ownership-transfer requests, domain questions, security concerns, or other notices should be sent to:

Golds Website
Email: service@goldswebsite.com

For faster routing, use a clear subject line such as “Cancel Service,” “Billing Question,” “Privacy Request,” “Terms Question,” “Website Support,” “Domain Transfer,” or “Dispute Notice.” Include your business name, website domain, invoice number if available, and enough detail for us to understand the request.

We try to respond within a reasonable time, but response times are not guaranteed unless a written agreement says otherwise. Sending a message does not automatically pause billing, stop a renewal, cancel service, extend a deadline, prevent suspension, create emergency support, or change these Terms unless we confirm it in writing.

If your request involves cancellation, account access, domain changes, billing changes, privacy rights, or transfer of website files, we may require verification before acting. We are not responsible for delays caused by unclear requests, missing information, wrong contact details, inability to verify authority, third-party account restrictions, or provider delays.